Shipping policy

Shipping Policy

At Vonja & Co., we are committed to delivering your order safely and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, and shipping information.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location and product availability.

United States: 7–15 business days
Canada: 7–18 business days
International: 10–20 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high-demand periods.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on qualifying orders.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear after shipment.

Delays & Lost Packages

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors outside our control.

If your package appears lost or significantly delayed, please contact us at:

Support.vonjaco@gmail.com

We will do our best to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your local government. These charges are the responsibility of the customer.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability and warehouse locations.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team at: